Shipping Rates & Policies

At NovoPro, we prioritize fast, reliable, and secure delivery of your research materials. Below are detailed guidelines about our shipping methods, costs, and terms to ensure transparency and seamless logistics.

1. Shipping Services & Regions

We partner with globally trusted carriers to serve diverse research needs:

  • FedEx International Priority (IP)
  • DHL Express
    • Delivery time: 2–5 business days.

2. Standard Shipping Fees

  • Default rate: USD 49 for most global destinations.
  • Special regions: Higher fees may apply for remote areas (e.g., parts of Africa, South America). We will notify you for approval before processing such orders.
  • Recipient or Third-party accounts: If you provide a FedEx/DHL account number, NovoPro shipping charges will be waived.

3. Packaging Specifications

All orders are securely packed in our custom-designed NovoPro Customs Box (see example below) to ensure product integrity during transit:

  • Dimensions: 163 mm × 129 mm × 78 mm.
  • Weight: 0.1–0.2 kg.

NovoPro Customs Box

Example of our standard shipping box.

4. Product Stability & Shipping Conditions

a) Lyophilized (Freeze-Dried) Products

  • Standard Shipping: Majority of lyophilized products are shipped at ambient temperature via regular express services.
  • Packaging: Sealed in moisture-resistant pouches within our NovoPro Customs Box for optimal stability.

b) Temperature-Sensitive Products

  • Cold Chain Shipping: Products requiring 2–8°C storage are packed with:
    • Reusable gel ice packs.
    • Insulated liners to maintain temperature for 48–72 hours.
  • No Dry Ice: We prioritize eco-friendly gel packs over dry ice unless explicitly requested.

5. Order Processing & Delivery

  • In-stock items: Processed and shipped within 24 hours of order confirmation.
  • Out-of-stock items:
    • Restocked promptly with email updates provided.
    • Expedited restocking available upon request.
  • Weather delays: Severe conditions (e.g., storms, flight cancellations) may extend delivery timelines.

6. Customer Responsibilities

  • Shipping costs: Non-refundable unless due to NovoPro errors (e.g., incorrect item shipped).
  • Address accuracy: Ensure delivery and customs details are complete to avoid delays.
  • Carrier claims: Directly file lost/damaged package claims with FedEx/DHL. We assist with documentation.

7. Sustainability Commitment

Our NovoPro Customs Box is crafted from 85% recycled materials and fully recyclable. Help us reduce waste by reusing or recycling packaging!

Contact Us
For urgent requests or custom logistics needs:
support@novoprolabs.com

Last Updated: [2022-06-12]

By combining speed, reliability, and eco-conscious practices, NovoPro delivers more than products—we deliver peace of mind for your research.

Souce: NovoPro    2015-03-18